Store Policies

To Order by Phone

Customers may place an order by phone at (310) 443-7063, Tuesday–Sunday 11am–6pm. We are closed on Mondays. 

Canceling an Order
If you submit an order electronically, you can cancel within 24 hours by e-mailing the store at or by calling (310) 443-7063.

International Orders
At this time, we do not offer international shipping. For exceptions, please contact the Hammer Store and we can try to accommodate orders. Customers are responsible for any import duties.

Domestic Shipping Rates
Shipping is a flat rate $15 for all orders under $100. For all orders over $100, shipping is free. 

Damaged Items
Damaged or defective merchandise must be reported within 24 hours of receiving. Notify us via e-mail immediately, and we will replace it.

The Hammer Store accepts returns for store credit or exchanges within 30 days of purchase. Shipping fees are non refundable.
To return merchandise, please pack items securely and insure package. The Hammer Store is not responsible for lost or damaged returns.

Ship all returns to:
Hammer Museum Store: Returns
10899 Wilshire Blvd
Los Angeles, CA 90024